suna1 Privacy Policy — How We Handle Your Personal Data
We collect only what we need, protect it with industry-standard security, and never sell your data to third parties.
Overview
Introduction — Our Commitment to Your Privacy
This Privacy Policy ("Policy") explains how suna1 ("suna1", "we", "us", "our") collects, uses, stores, shares, and protects personal information relating to registered players and visitors to the suna1 website at suna1.org. This Policy applies to all users of the suna1 platform, including players in Bangladesh. By creating an account or continuing to use the suna1 platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your information as described here.
We take data privacy seriously. suna1 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We collect personal data only to the extent necessary to operate the platform, verify player identity, process payments, prevent fraud, and comply with applicable regulatory requirements.
Data Collection
What Information We Collect
suna1 collects the following categories of personal data. We collect only what is necessary for the stated purpose and do not retain data beyond the period required.
Identity and Registration Data
Full name, date of birth, gender, nationality, residential address, email address, and mobile phone number. This data is collected at registration and may be supplemented by KYC verification documents (such as a national ID or passport copy) when identity verification is required.
Financial and Transaction Data
Deposit and withdrawal amounts, transaction dates and times, payment method identifiers (such as your bKash or Nagad wallet number), and transaction reference numbers. We do not store full card numbers. Financial transaction records are retained as required for anti-money-laundering compliance.
Device and Technical Data
IP address, device type, operating system, browser type and version, screen resolution, time zone, and session data. This information is collected automatically each time you access the suna1 platform and is used for fraud detection, platform security, and service improvement.
Gameplay and Betting Activity
Game history, betting records, win and loss history, bonus usage, session duration, and account balance history. This data is used to maintain your account history, resolve disputes, apply responsible gaming tools, and ensure platform integrity.
Communications Data
Records of communications between you and the suna1 support team, including the content of support tickets, chat logs, and email correspondence. These records are retained for dispute resolution, quality assurance, and regulatory compliance purposes.
Data Use
How We Use Your Personal Information
suna1 uses the personal data it collects for the following purposes. We process your data only where we have a lawful basis to do so, as described in the section on Legal Basis for Processing below.
- Account management: creating and maintaining your suna1 account, processing your registration, and enabling you to log in to the platform.
- Payment processing: processing deposits and withdrawals via your chosen payment method, reconciling transactions, and maintaining financial records.
- Identity verification and KYC: verifying that you meet the 21+ age requirement and that the identity information you have provided is accurate, in compliance with applicable regulations.
- Fraud prevention and platform security: detecting and preventing fraudulent activity, money laundering, account takeovers, and other security threats to the platform and to other players.
- Customer support: responding to your queries, resolving disputes, processing complaints, and communicating important account-related information to you.
- Responsible gaming: applying the responsible gaming tools and limits requested by you, monitoring gameplay for signs of problem gambling where required, and complying with self-exclusion requests.
suna1 does not use your personal data for automated individual decision-making that produces significant legal or similarly significant effects without human review. We do not use personal data to build advertising profiles or sell data to marketing companies.
Legal Basis
Legal Basis for Processing Personal Data
suna1 processes personal data on the following legal bases. Contract performance: processing necessary to fulfil our contractual obligations to you as a registered player, including account management, payment processing, and providing access to games and services. Legitimate interests: processing necessary for our legitimate business interests, including fraud prevention, platform security, dispute resolution, and service improvement, where those interests are not overridden by your fundamental rights. Legal obligation: processing required to comply with applicable regulatory and legal requirements, including anti-money-laundering regulations, KYC obligations, and data retention requirements imposed by applicable law.
Where we process data based on your consent (for example, for optional marketing communications where applicable), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, contact the suna1 support team.
Data Sharing
When and With Whom We Share Your Information
suna1 does not sell your personal data. We share personal data with third parties only in the following limited circumstances:
- Payment processors and financial service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners receive transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies and are responsible for their own data handling.
- Game providers: Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and other game studios receive session tokens and game-specific data necessary to deliver their games. These providers do not receive your full personal profile.
- Regulatory and law enforcement authorities: suna1 may disclose personal data to regulators, law enforcement agencies, or other authorities where required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosure where legally permitted to do so.
- Technical service providers: hosting, infrastructure, and cybersecurity providers who process data on our behalf under strict contractual data processing agreements that require them to protect your data and use it only for the purpose of providing services to suna1.
All third parties with whom suna1 shares personal data are required to handle that data in accordance with applicable data protection standards. suna1 remains accountable for ensuring that data shared with processors is handled appropriately.
Cookies
Cookies and Similar Tracking Technologies
suna1 uses cookies and similar browser storage technologies to operate the platform, maintain your logged-in session, detect fraud, and improve the quality of the service. Cookies are small text files stored on your device by your browser when you visit the suna1 website.
You may configure your browser settings to refuse or delete cookies. However, disabling essential cookies may prevent some features of the suna1 platform from functioning correctly, including maintaining your login session. suna1 does not use cookies for targeted third-party advertising.
Essential Cookies
Required for the platform to function. These include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. These cannot be disabled without breaking core platform functionality.
Analytics Cookies
Used to understand how players interact with the suna1 platform in aggregate — including which pages are visited most frequently and where users encounter errors. Analytics data is anonymised and used only to improve the platform. No individual player profile is built from analytics data.
Security and Fraud-Detection Cookies
Used to detect and prevent fraudulent activity, including identifying multiple accounts operated from the same device, recognising login patterns that suggest account compromise, and flagging unusual betting patterns for security review.
Data Retention
How Long We Keep Your Data
suna1 retains personal data for as long as your account remains active and for such further period as is necessary to fulfil the purposes described in this Policy or as required by applicable law. In particular, financial transaction records are retained for a minimum of five years from the date of the transaction to comply with anti-money-laundering regulations. KYC documentation is retained for the duration of the account relationship and for a further period after account closure as required by applicable regulatory obligations.
When an account is closed, suna1 will delete or anonymise personal data that is no longer needed for legal, regulatory, or legitimate business purposes, within a reasonable period following closure. Data that must be retained for regulatory compliance will be held securely and access-restricted during the retention period.
Data Security
How We Protect Your Personal Information
suna1 implements a range of technical and organisational security measures to protect the personal data we hold against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated on a regular basis.
SSL / TLS Encryption
All data transmitted between your browser and the suna1 servers is encrypted in transit using SSL/TLS protocols. This prevents third parties from intercepting your personal data, login credentials, or financial transaction data while it is in transit over the internet.
Access Controls
Access to personal data held by suna1 is restricted to authorised personnel who require access to carry out their job functions. All staff with access to personal data are subject to confidentiality obligations. Access rights are reviewed periodically and revoked when no longer required.
Password Security
Player account passwords are stored using industry-standard one-way cryptographic hashing. suna1 does not store passwords in plain text and cannot retrieve your password. If you forget your password, you must use the password reset feature to create a new one.
Your Rights
Your Data Protection Rights as a suna1 Player
Subject to applicable law and certain limited exceptions, you have the following rights in relation to the personal data suna1 holds about you. To exercise any of these rights, contact the suna1 support team.
Right of Access
You have the right to request a copy of the personal data suna1 holds about you, along with information about how it is being used. We will respond to verified access requests within a reasonable timeframe.
Right to Rectification
If any of the personal data suna1 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account information directly within your account settings; for other data, contact the support team.
Right to Erasure
In certain circumstances, you have the right to request the deletion of personal data suna1 holds about you. This right is subject to exceptions where retention is required by law (for example, financial records required for anti-money-laundering compliance). We will assess erasure requests on a case-by-case basis.
Right to Restrict Processing
In certain circumstances, you have the right to request that suna1 restrict the processing of your personal data — for example, while a dispute about data accuracy is resolved. Where processing is restricted, we will continue to store your data but will not process it further without your consent or as required by law.
Right to Object
You have the right to object to the processing of your personal data where suna1 is relying on legitimate interests as the legal basis for processing. We will assess objections on a case-by-case basis. Where an objection is upheld, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your rights.
Children's Privacy
Protection of Minors
suna1 is strictly an adults-only platform. The platform is not directed at, and suna1 does not knowingly collect personal data from, any person under the age of 21. If suna1 becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed. If you believe that a minor has registered on suna1 or that their personal data has been collected, please contact the support team immediately.
External Links
Third-Party Websites and Services
The suna1 platform may contain references to or integrations with third-party services, including game providers and payment processors. These third parties operate under their own privacy policies, and suna1 is not responsible for the data practices of any third-party service. We encourage you to review the privacy policy of any third-party service you use in connection with the suna1 platform.
Policy Updates
Changes to This Privacy Policy
suna1 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via an on-platform notification or by email where a valid address is held on file. The updated Policy will be effective from the date stated at the top of the page. Your continued use of the suna1 platform following the effective date of any update constitutes your acknowledgement of the revised Policy. We recommend checking this page periodically to stay informed of any changes.
Contact Us
Privacy Enquiries and Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to raise a concern about how suna1 handles your personal data, please contact our support team. We will acknowledge your request promptly and aim to resolve privacy-related enquiries within a reasonable timeframe.
Email us at: [email protected]
Have Questions About Your Data?
Visit our FAQ page for quick answers, or explore Responsible Gaming tools to manage your account safely. suna1 is for players aged 21 and above only.